Definition of Service Levels for Electronic Brokerage Applications

This paper presents the definition of different Service Levels for Electronic Brokerage Applications1. This document is structured in three parts. The first one gives an overview of concepts such as Electronic commerce, Brokerage, Multimedia applications and Quality of service, including the definition of Service levels for different Electronic brokerage applications. The second part presents the specification of all the facilities supported by the different Service levels defined in the first part. The third part presents the MULTIMEDIATOR system, as a case study of Electronic brokerage application, in which the different Service levels are identified. The main conclusions are that four different Service levels reflecting different levels of user requirements can be defined: for Searching brokerage, Products brokerage, Services brokerage and Complex brokerage.